SmallBizGenius Analysis
Dailylook is a clothing subscription service receiving generally positive feedback for its personalized styling and quality items. However, some customers report issues with shipping delays and inconsistent styling.
Category Breakdown
Scores based on analysis of 280 recent reviews
Stylist Quality & Personalization
8.5/10Many reviewers praise their stylists for understanding their style preferences and selecting flattering items. Customers appreciate when stylists listen to feedback and curate boxes that match their needs, with some even developing long-term relationships with their stylists. For example, reviewers mention stylists like Elizabeth and Britney who consistently nail their orders.
40 reviews mention thisShipping & Delivery Issues
3.0/10Several reviewers report issues with shipping delays, lost boxes, and inconsistent delivery schedules. Some customers have experienced significant delays in receiving their orders, with boxes getting stuck in transit or not arriving at all. One reviewer mentioned waiting months for a box, while another had their box lost entirely.
15 reviews mention thisClothing Quality & Fit
7.0/10Many customers are satisfied with the quality of the clothing and the fit of the items they receive. Reviewers often mention that the fabrics are lovely and the styles are trendy but age-appropriate. Some customers with specific sizing needs, such as size 20, find that Dailylook offers items that fit well and look great.
25 reviews mention thisCustomer Service Experience
6.5/10Customer service receives mixed reviews, with some customers praising the helpfulness and compassion of representatives. Others report frustration with unresolved issues and slow response times. Some reviewers highlight specific customer service representatives like Maximo who provided excellent support, while others describe difficulty getting their issues addressed.
20 reviews mention thisPricing & Value
5.0/10Some reviewers find the prices to be high but worth it for the quality and convenience, while others feel that the items are overpriced compared to similar items available elsewhere. Several reviewers mention that the clothes are more expensive than they would typically spend, but they appreciate the time saved and the curated selections. However, some feel that the items are not special enough to justify the cost.
12 reviews mention thisStyle Mismatch
4.0/10A number of reviewers express disappointment with receiving items that do not match their stated style preferences. Some customers report that their stylists ignore their feedback or send items that are completely off-target. One reviewer mentioned receiving a box with items that were the opposite of what they requested, despite providing detailed feedback.
10 reviews mention thisPros & Cons
What Customers Love
"It’s incredible how my stylist, Britney, has quickly grasped what I am excited to try!"
"I absolutely love the quality and the fit of all of the items I chose to keep."
"I spend lots of time looking for outfits. by letting them pick it out and spending money with them, I spend less than snatching up my outfit here and there while I’m shopping."
"The whole process from previewing the box all the way through checkout and return of any items not selected is so easy!"
"She sends me things I would never pick off a clothing rack, but everything looks fabulous on me, and she is helping me build a brand new wardrobe that is so versatile!"
Common Complaints
"Ordered in September, order was supposed to arrive mid- October. I received a notification shipment was delayed- received new arrival date of a month after ( mid- November). It is now end of December..."
"My first time ordering and they ask you pretty specific questions about your style, needs, likes, etc. When I received my preview email, describing the clothing that was coming in my box, none of it matched."
"Down side for me is the pricing was a bit high for me..."
"They have not replied at all to my latest email (2weeks ago)."
"First, I don't recall signing up for scheduled boxes, as I was always doing them on an as needed basis. Randomly, one came to my house and it was just okay. It was then that I noticed that I was on a subscription."
Common Questions About Dailylook
Answers derived from customer review patterns
Is Dailylook legit and trustworthy?
Dailylook appears to be a legitimate service, with many customers reporting positive experiences with personalized styling and quality clothing. However, some reviewers have reported issues with shipping delays, style mismatches, and unexpected charges. It's important to carefully review the terms of service and provide detailed feedback to your stylist to ensure a satisfactory experience. While the majority of reviews are positive, potential customers should be aware of the potential drawbacks before subscribing.
Based on 45 reviewsDoes Dailylook have good customer service?
Customer service experiences with Dailylook vary, with some customers praising the helpfulness and responsiveness of representatives, while others report frustration with unresolved issues and slow response times. Some reviewers highlight specific customer service representatives who provided excellent support, while others describe difficulty getting their issues addressed. It's advisable to document all communications and be prepared to follow up if necessary. Overall, customer service seems to be an area where Dailylook could improve consistency.
Based on 20 reviewsIs Dailylook worth it for small business owners?
For small business owners, Dailylook can be a convenient way to maintain a professional wardrobe without spending excessive time shopping. The personalized styling service can help busy professionals discover new styles and ensure that their clothing fits well. However, the potential for shipping delays and style mismatches should be considered. If time is a major constraint and you're willing to invest in a curated wardrobe, Dailylook could be a worthwhile option, but it's important to provide detailed feedback to your stylist and monitor your subscription closely.
Based on 15 reviewsWhat is Dailylook's return policy like?
The reviews indicate that Dailylook generally has an easy returns process. Customers can return items they don't want to keep, and the process is described as efficient. However, it's important to be mindful of the return window and ensure that items are returned in their original condition to avoid any issues. Some reviewers mention that the ease of returns is a major advantage of the service.
Based on 15 reviewsHow accurate is Dailylook's styling quiz?
The accuracy of Dailylook's styling quiz seems to vary depending on the individual stylist and the amount of feedback provided. Some customers report that their stylists quickly grasp their style preferences and select items that are a perfect match. However, others experience style mismatches and feel that their stylists don't fully understand their needs. Providing detailed feedback and requesting a new stylist if necessary can help improve the accuracy of the styling quiz over time.
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